Feb
13
2012

Dell KACE Positioned as a Visionary in Gartner’s Client Management Tools Magic Quadrant

Picture of the KACE Marketing VP, Steve PlumeDell KACE Honored as a Visionary by Gartner!

Last week Dell KACE was positioned as a ‘Visionary’ in Gartner’s Client Management Tools Magic Quadrant. KACE has consistently been placed in the visionary quadrant for the past three years and we’re thrilled to be recognized among other systems management vendors such as Microsoft SCCM, LANDesk and Altiris.

Analyst Terry Cosgrove praised KACE’s appliance-based solutions for its affordability and ease deployment along with our user interface that makes OS deployments intuitive. He also highlighted KACE’s rapidly-growing business as evidenced by our 5,000 plus strong customer base. His recognition of our fundamental design principles is noteworthy – KACE’s success has always been grounded in making the challenging simple, so that IT managers can spend less time on systems management and more time on strategic initiatives.

Gartner stresses that Microsoft Windows 7 is giving users an opportunity to re-evaluate their PC management systems and is one reason driving many organizations to switch products. Mobile Device Management (MDM) is the second major driver with between 50 and 75 percent of desktop groups receiving requests to support Apple iPads. Cosgrove also estimates that between 50 and 60 percent or organizations are going to support mobile devices in the desktop group.

We believe that Dell KACE is well positioned to extend our comprehensive, cost-effective appliance-based approach to managing desktops, laptops and servers to offer our customers the ability to respond to changing needs within their organization.  As our roadmap rolls forward, and KACE provides new, innovative, and intuitive solutions to all the new challenges created by MDM and BYOD, we look forward to taking an even stronger position in the market and securing even greater industry recognition by Gartner and others.

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Feb
3
2012

Angel or Demon? It’s All About The User-Experience!

Everybody hates you! You are the evil IT support technician that keeps end-users from doing their job by simply refusing to instantaneously fix their crashed computer from across a few thousand miles away! You obviously know exactly what is wrong with their systems through some kind of black magic voodoo powers and can solve their problems with a single wave of your invisible magic wand but arrogantly refrain from doing so!

Could you be more demonized? For a change, how would you like to be the ever-smiling and helpful angel instead of the ugly demon? Now you can! Bomgar and Dell KACE together enable support organizations to enrich the user-experience and improve customer satisfaction through a comprehensive and easy to use service desk solution with integrated remote collaboration capabilities that offers superior quality of service and faster resolution times. The service desk is the face of IT and the Bomgar integration with KACE helps save it!

The integration of Bomgar with KACE allows end users to start chat and remote support sessions with the support organization and have their request be automatically transferred to the least-busy technician. Support staff can associate sessions to the Dell KACE K1000 Management Appliance help desk ticket, and invite end-users for remote support sessions from within the ticket. The K1000 ticket is automatically updated with the session content allowing support staff to pass tickets around with full historic information thereby saving time on having to gather the previous actions on a ticket. These remote collaboration and tracking capabilities deliver superior Service Desk user experience that leads to high customer satisfaction for support organizations through better service quality, improved first call resolution rates and faster resolution times.

If you are an IT organization looking to enrich the user-experience and improve customer satisfaction register for a free live one hour webinar to learn how Dell KACE and Bomgar can help you.

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Feb
3
2012

Law firms are the target of the world’s best hackers

Black Screen showing "You Have been hacked"

It’s not easy being an IT Manager at a law firm. This one of the most heavily regulated industries around and now there is a frightening new trend that has the attention of the FBI—much to the alarm of many IT Managers who are losing even more sleep than usual.

The trend is real—sophisticated hackers are targeting law firms as an easy source of information about their client companies. If your law firm is in the midst of a major acquisition for a client, be aware of the possibility that international hackers could be targeting you.

The numbers are dismal—80 law firms in the U.S. were hacked last year. What’s behind this trend? Sophisticated hackers have found that law firms, for all their focus on creating and keeping client information super secure, have failed to implement some key security processes. The result—sophisticated hackers find their way in to access client information. The rewards for them are enormous—particularly when there is a big M&A deal in the works.

What’s an IT Manager to do? One option is to examine their current processes for systems management. Are ALL PCs protected? Do they have the latest patches? Can you get into “optimal PC lockdown mode” by allowing IT teams to assign flexible user privileges so that security and end-user productivity can be maintained? Can you easily identify target machines via network scanning and determine their hardware specifications and driver requirements? Would you like to confirm you are compliant with organizational security compliance requirements by using OVAL or custom configuration scans?

If the answers to these questions are haunting you through the night, you may want to attend a live demo of the Dell KACE Family of Systems Management Appliances and learn how IT managers around the world are keeping the hackers away.

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Jan
30
2012

ITNinja Limited Beta Underway Now!

At KACE User Konference 2011, I was very excited to have had the opportunity to introduce what the ITNinja product team has been working on for the last several months. I got a lot of great feedback and was encouraged at the excitement around this effort. As you should expect, the team is hard at work rounding off key functionality and filling in some obvious holes. Because there is still much to do, I am not planning to take it public until late March. In the mean time, your early input can weigh heavily in shaping the features planned.

Get an ITNinja T-shirt!

I’ve got them and want you to have them. I just can’t get away with mailing stuff to people for nothing so I’d like to send them to you as a reward for your participation in the beta; just score 176 Ninja points before the end of March and we’ll ship you a free shirt! This offer is exclusive to Beta invitees.

Start scoring points and be sure to fill in the T-shirt size and mailing address fields in your ITNinja profile so we can get them to you! For more on points and what various site activity is worth, visit: http://beta.itninja.com/faq/ninjapoints

Examples of things that will help you score points:

  • Ask a question about any IT Topic.
  • See a question you know something about? Rate existing answers or post your own!
  • Post a blog about how to address a problem you recently solved.
  • Post a blog sharing your opinion of some software product.
  • Share link to your favorite (or your own) IT related blog.

And please, if you see something missing or something that doesn’t work quite like you’d expect, please let me know; you’ll see a feedback button floating on the right of every page so it is easy to find!

Currently Open to User Konference Attendees Only

At this time access to the beta remains exclusive to our User Konference attendees. If you attended but did not get the code written in a safe place, I’ll be sending that to you via email again shortly, so watch out for that!

Didn’t Attend but Wish to Participate?

Please come sign up to participate at http://www.itninja.com as I will be reaching out to an increasing number of those interested as we get closer to a public launch.

Bob Kelly

ITNinja Community Founder

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